Careers

Come work with us!

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a job. It’s a mission!

We offer a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance the first of the month following employment, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

View our current job openings and learn how to apply below.

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Open Positions

2-1-1 Navigation Center Agent

2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.

2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization.

This position includes:

Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
Identifying and escalating priority issues documenting all call information according to standards
Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.

If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! Requires a Bachelor’s degree or high school diploma with 3+ years experience in social service and/or call center environment; a basic knowledge of social service systems and how individuals access services and advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm. Proficient in Microsoft Office applications, fluent in Spanish and be able to utilize multiple computer-based systems for documentation.

To view the position and apply, click here.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Community Partnerships Coordinator

The Community Partnership Coordinator is responsible for managing the customer relationships and providing daily customer services and education support for our customers, with United Ways, agencies and agency representatives. Serves as primary contact for all agencies, responsible for overseeing and conducting 2-1-1 outreach and information and training sessions at agencies, networking events and resource fairs.

Works closely with 2-1-1 services, manages databases, conducts new agency outreach and acquisition. May call or visit new agencies to explain United Way program through e-mail, newsletters, phone calls, etc. The successful person in this role will be available after hours and on weekends during a disaster to attend events and meetings, assist answering the calls and/or move large amounts of data into the database. Extended hours might be needed during times of disaster. This role will maintain strong working relationships and communications with Emergency Managers before, during and after the disaster. May need to deploy to impacted hub in case of disaster.

Familiarity with health and human services delivery systems is a must, and a Bachelor’s degree in social work or relevant field is preferred. Proficiency utilizing Microsoft Access or another relational database software package; proficiency with word-processing and spreadsheet applications required. The person in this role must successfully complete AIRS Certified Resource Specialist (CRS) exam within 24 months of employment

United Way of Greater St. Louis offers an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To view the position and apply, please click here.

Employment is contingent upon passing a screening for illegal drug use.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

Campaign Relationship Manager

The Resource Development division is responsible for raising the funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Development team members are committed to providing high quality prospecting, cultivating, service delivery and stewardship of donors to make their giving easy, impactful and personally meaningful.

We offer a hybrid work environment and a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization- match and 3 year vesting schedule.

The Campaign Relationship Manager plays an essential role in the division’s efforts through the effective and efficient management of volunteers and implementation of year-round engagement processes for a portfolio of organization donors, with a strong focus on United Way Community Campaign. This position is tasked with providing quality services to a large portfolio of corporate accounts, managing campaign divisions, volunteers, and seasonal employees, as well as working to cultivate deeper, value-add relationships with corporate accounts as needed.

General Responsibilities:

Participate in the identification, recruitment, orientation and training of all levels of volunteers.
Manage assigned volunteers and cabinets, assisting with goal setting and, in conjunction with the Data and Research Specialists, monitor reports for actual and projected progress to goal.
Review and finalize donor data, progress reports, and mailing lists, ensuring accuracy and comprehensiveness.
Implement year-round engagement and service delivery plan to deepen United Way’s relationship with assigned portfolio of donors.
Oversee, directly supervise, and guide teams of Campaign Representatives (part-time seasonal employees).
Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
Attend all appropriate events, providing day-of and follow-up assistance as required.
Participate in annual action planning, including the development of donor segmentation, research and engagement planning to increase retention and annual giving and the development of processes to ensure collaboration, integration and alignment of Resource Generation teams and shared service partners across United Way.
Ensure consistent implementation, and recommend improvements, of up-to-date policies and processes for areas of responsibility.
Continually research and share opportunities, best practices, trends and benchmark data to inform United Way and its efforts to attract, retain and engage donors.
Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events.
Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

Key Accountabilities:

All work contributes to the attainment of the following strategic plan initiatives:

Clearly articulate and communicate UW’s value proposition. Partner with companies/organizations to achieve CSR, philanthropic and community engagement goals. Increase the value and visibility of the Volunteer Center for corporate and community clients.

Knowledge, Skills and Abilities:

Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas is required
1-2 years of experience in sales or fundraising is preferred
Specific knowledge of best practices in donor service delivery, engagement and retention
Experience working with corporations to meet their community and employee engagement needs
Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
Strong strategic, analytical and critical thinking skills
Excellent written and verbal communication skills
Understanding and supportive of United Way and its philosophy, goals and role in the community
Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
Ability to efficiently and accurately work under time and performance pressure
Projects and maintains a positive and professional attitude
Demonstrated commitment to meeting the both expressed and unmet needs of internal and external clients
Demonstrated decision-making ability based on excellent judgement applied within the context of operating policies and processes and organizational values
Hold self and others accountable for high quality, timely, and effective results
Comfort in a fast paced, rapidly shifting and evolving workplace
Work well independently and within teams as a member and/or leader
Innovative and open to exploring and implementing new ideas
Demonstrated understanding of diversity, equity, and inclusionary practices
High level of integrity with demonstrated ability to exercise tact and good judgment
Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
Excellent follow-up and follow-through skills
Proficient in Microsoft Office and demonstrated ability to learn new technology applications

To view the position and apply, click here.

Employment is contingent upon passing a screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

211 Housing Plus Navigator

211 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources. The 211 Housing Plus Navigator primarily works with St. Louis City and County residents assessing for imminent risk of homelessness and making direct referrals to shelters based on availability or diverting them to other options more appropriate than homeless shelters when applicable, all while meeting or exceeding customer and quality standards.

General Responsibilities:

Respond to calls to the Helpline, completing intake and assessment on each case. Refer those in immediate need of shelter to appropriate city or county facilities.
Professionally and sensitively perform intake and assessment, gathering demographic and situational information and entering data accurately into the identified HMIS database and using other tools to determine bed availability when needed.
Screen clients for program eligibility to in-house programs, complete referral forms thoroughly and accurately; properly code referrals made for callers; forward referrals to prevention housing counselors the same day that they are generated.
Make referrals to other community resources as appropriate.
As assigned, take a bed count at city and county funded shelters three times daily.
Adhere to residency requirements when making referrals to emergency shelters. Provide telephone numbers for independent shelters as appropriate.
Maintain privacy of the location of shelters, especially those serving abused women.
Meet regularly with 211 Housing Plus Manager to address questions, receive performance feedback and voice ideas.
Participate in quality assurance activities as assigned.
Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

Key Accountabilities:

Achieve an average of 85% or better on each quality indicator
Meet or exceed benchmark goals to include: Average Handle Time, Availability, Documentation Accuracy

KSA (Knowledge, Skills and Abilities):

Associates degree or 2 – 3 years equivalent experience in homeless services, or social services (Preferred experience in homeless services).
Advanced customer service and problem-solving skills.
Must have good to excellent verbal skills; empathetic listening skills.
Ability to work under pressure and in a call center environment.
High level of attention to detail and high level of accuracy
Ability to successfully assess a situation and make recommendations based on various factors
Must be able to handle difficult situations with mature attitude, judgment, poise, tact and diplomacy.
Must be able to accurately type 45 wpm.
Proficient in Microsoft Office applications and be able to utilize multiple computer-based systems.
Ability to work with multicultural/ethnic groups, older adults, people with disabilities, LGTBQIA+ communities, and other populations.

To view the position and apply, please click here.

Employment is contingent upon passing a screening for illegal drug use.

United Way of Greater St. Louis is an equal opportunity employer.

Director, Corporate Impact Partnerships

The Director, Corporate Impact Partnerships is responsible for implementation of strategies focused on building new, and deepening existing corporate partnerships, through the effective management and delivery of tailored services to a portfolio of corporate accounts to meet their community impact and employee engagement objectives. This role serves as a primary liaison on tailored services to achieve Corporate Social Responsibility (CSR), philanthropic, and community engagement goals.

Responsible for proposal development, project management, ensuring quality service delivery, performance metrics, and overall client satisfaction, this role participates in the planning and associated process creation to ensure collaboration, integration and alignment across internal departments to meet client needs and to develop, evaluate and continuously improve and update services.

3-5 years of experience in social impact/CSR-related client service experience is preferred, with a Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job related areas. Agency, consulting, and/or in-house corporate experience is helpful, as is experience working with corporations to meet their community and employee engagement needs. Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts and strong strategic, analytical and critical thinking skills are a must.

To view the position and apply, please click here.

Employment is contingent upon passing a screening for illegal drug use.

United Way of Greater St. Louis is an equal opportunity employer.

Major Gift Manager

The Manager of Major Gifts helps steward and build relationships with United Way’s major donors. The manager will support the Director of Major and Planned Gifts with donors in our Alexis de Tocqueville Society.

The manager will maintain and refine a moves management system for Leadership Society donors who give between $5,000 and $15,000. The manager will be responsible for managing department pledges to ensure timely follow up, administering tax credits, and annual giving.

General Responsibilities:

STRATEGY
Develop strategies that allow United Way to meet the needs of our donors. Manage and execute United Way’s donor engagement strategies and processes.

CULTIVATION
Manage a portfolio of donors, meeting with them regularly and working with them to build an understanding of their philanthropic interests and how United Way can deepen our relationship with them.

PROSPECTING
Build and execute process for identifying and engaging donors and major gift prospects at many different giving levels.

SOLICITATION
Ensure all current donors, lapsed donors and prospects are solicited appropriately. Ensure accuracy of asks, pledge cards, and other supporting materials with supervisory staff.

COMMUNICATIONS AND EVENTS
Represent United Way’s Leadership Giving Societies at United Way events (some nights and weekends).
Participate and support in Leadership Giving annual events..

GOAL SETTING AND REPORTING
Using research and trends, set goals for donors that fit into the overall strategic goal of the department. Provide reports as requested to senior management. Use United Way’s system (Andar) to track and maintain solicitations, gifts and appreciative responses.

COLLABORATION
Collaborate with internal departments on projects and initiatives involving major donors. Collaborate and engage with external stakeholders when needed.

Key Accountabilities:

Create moves management plans
Increase giving of donors who give between $5,000 and $15,000
Preparing material in advance of donor meetings including donor bios, meeting agendas, and other materials as needed

KSA (Knowledge, Skills and Abilities):

Minimum 3-4 years of experience in a major gifts role with proven results
Bachelor’s degree required in related areas of position responsibilities
Proficient in using and maintaining donor databases as well as Microsoft Office
Strong analytical and critical thinking skills with excellent written and verbal communication skills
High level of integrity with demonstrated ability to exercise tact and good judgment
Ability to manage multiple projects and prioritize tasks in a new and growing department

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health the first of the month following employment, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

United Way of Greater St. Louis supports a hybrid office remote work schedule with both virtual and in-person meetings scheduled.

To view the position and apply, please click here.

Employment is contingent upon passing a screening for illegal drug use.

United Way of Greater St. Louis is an equal opportunity employer.

Program Coordinator

The Program Coordinator is responsible for maintaining a large volume of information, meeting preparation and scheduling, managing assigned projects, ensuring timely and accurate responses to inquiries and communications, and providing excellent customer service to multiple stakeholders. Provides administrative and project management support for distribution of materials, preparation of supporting materials for meetings including PowerPoints and documents, preparing minutes, and maintaining attendance.

Serves as coordinator of various meetings including booking meeting rooms, sending calendar invitations, managing attendance, and preparing materials. Prepares, reviews, proofreads, and formats paper and electronic correspondence to include letters, agendas, annotated agendas, and presentations for the Program Director. Ensures data is updated and accurate in database(s), including Donor Services System. Responsibilities include but are not limited to managing accounts, researching grantees, uploading files, and assisting in overseeing all administrative duties.

3-5 years of experience in an administrative support role preferred, or comparable educational experience. Excellent written and verbal communication skills and exceptional Excel skills required. The ability to manage multiple projects and prioritize tasks in a matrixed organization structure is a must, along with proficiency in Microsoft Office and demonstrated ability to learn new technology applications; experience using Salesforce applications preferred.

We offer a hybrid work environment and a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, and vision insurance the first of the month following employment for you and your family, life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

To view the position and apply, please click here.

Employment is contingent upon passing a screening for illegal drug use.

United Way of Greater St. Louis is an equal opportunity employer.

Project Manager and Quality Assurance Director

The Project Manager and Quality Assurance Director is responsible for managing a broad range of projects and overseeing quality assurance processes across the organization. This position provides management of strategic and ongoing projects and initiatives, engaging appropriate internal and external stakeholders to achieve desired outcomes and assure quality. This role manages at the strategic and tactical level, always prioritizing and with a results-oriented focus. This position will work collaboratively across the organization to ensure projects are completed successfully and consistent in quality. Reporting to the Executive Office, this role will be under the CEO’s primary direction.

The individual in this role will manage multiple projects concurrently, from initiation to closure, ensuring that they are completed on time, within budget, and to the required quality standards. They will also develop and maintain project plans, schedules, and budgets and communicate progress to CEO and other stakeholders while working closely with organizational leadership and cross-functional teams to define and meet project requirements.

In addition to developing and implementing quality assurance processes and procedures, this role will define and measure quality metrics and implement continuous improvement processes to increase efficiency and reduce costs and ensure compliance with relevant standards, regulations, and best practices, and maintain documentation of quality processes and procedures.

The successful candidate will possess at least 5 years of experience in project management and quality assurance, with at least 3 years in a leadership role. Experience with project management tools and methodologies required, along with knowledge of quality assurance and process improvement frameworks, such as Six Sigma or Lean. A Bachelor’s degree in a relevant field is preferred. Experience in the IT industry is a plus.

We offer a comprehensive benefits package including a hybrid work environment with two days remote and three days in the St. Louis office, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

To view the position and apply, please click here.

Employment is contingent upon passing a background check.

United Way of Greater St. Louis is an equal-opportunity employer.

Portfolio Manager, Targeted Fund and Responsive Grants

United Way of Greater St. Louis mobilizes the community with one goal in mind — helping people live their best possible lives. The Portfolio Manager, Targeted Fund and Responsive Grants works within the Community Investment Division to implement and maintain impact investing strategies by developing, supporting, and leading a strategic portfolio of investments and partnerships throughout the St. Louis region.

The Portfolio Manager is responsible for the overall management of the targeted fund, which includes the community response fund, one-time grants and additional one-time funding opportunities and the overall management of the emergency food and shelter program. Serves as a liaison and key contact for an assigned portfolio, manages grant lifecycles and the accountability process, assesses and monitors partner agency performance, and manages the volunteer recruitment and training process. This role represents United Way at community meetings and aligns and integrates efforts with internal partners.

The successful candidate will possess a minimum of five years’ experience in the nonprofit sector and a master’s degree in social work, public health, or a related field. Experience in grantmaking and collaborative work and the ability to effectively facilitate and convene common tables with relevant key stakeholders are required. Subject matter expertise in financial stability, including knowledge of evidence-based practices, pertinent outcomes, and local stakeholders preferred.

To apply, please submit your resume and/or cover letter to https://helpingpeople.aaimtrack.com/jobs/995884.html

Employment is contingent upon successfully passing a background check.

United Way of Greater St. Louis is an equal opportunity employer.

Equal Employment Opportunity

It is the policy of the United Way of Greater St. Louis to recognize each person as an individual and to provide equal opportunity to all qualified employees and applicants without regard to race, religion, ancestry, sexual orientation, color, sex, age, disability status, citizenship status, pregnancy, gender identity and/or expression, veteran status, national origin, or any other protected status.

If you require an accommodation to search for or apply for a job with United Way of Greater St Louis, please call 1 (314) 421- 0700 and request a Human Resources team member.

“This is a great way to align my values and my mission along with United Way’s mission and it was a natural fit for me.”
– Sherita

Join Our Team

Our success is driven by our exceptional people. Working at United Way of Greater St. Louis means making a difference.
Our employees use their individual strengths to help solve some of our region’s toughest challenges. We are seeking committed professionals who want to better our community through their skills, knowledge and experience.

United Way employees group company event

What We Stand For

United Way of Greater St. Louis prides itself on working to make a meaningful, measurable impact in the community. We are committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute.
United Way of Greater St. Louis values different backgrounds and perspectives, fostering teamwork and a collaborative environment while maximizing the impact of donations entrusted to us.

“I think my favorite thing about working for United Way is being able to connect what I do with the impact…that feels really great.”
– Ninette

Benefits

We offer competitive health, vision and dental plans to staff and their families, along with wellness initiatives, financial protection plans and a generous 403(b) plan. New employees can earn up to 12 vacation days and 10 paid holidays within their first year of employment and a day off for their birthday! We encourage staff to continue growing their skill sets and fuel their passions by attending seminars and conferences throughout the year.

Volunteer Center group at 90th birthday celebration

Diversity, Equity, and Inclusion

Diversity, equity and inclusion are at the heart of what it means to help people live their best possible lives. We’re committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute. We value different backgrounds and perspectives to foster teamwork and a collaborative environment that is imperative to our ability to make a meaningful, measurable impact in the region.